JOUNAJOUNA
CountryArgentina

JOUNA · Your account

Delete your account

You can delete your JOUNA account at any time: from the app or, if you no longer have it installed, by email.

From the app

  1. Open JOUNA and sign in.
  2. Go to Profile and tap “Delete account”.
  3. Check what happens to your bookings, plans and credit, then tap “Delete my account”.
  4. Enter the 6-digit code we email you and confirm.

Without the app

Write to us from your account’s email and ask us to delete it. That way we know the request is yours.

Send the request

What is deleted and what is kept

Your notifications, your saved activities, your sign-in details, the registration that lets us send alerts to your phone and the invitations sent to your email are deleted.

Bookings for classes that have not started yet are cancelled under each one’s cancellation policy. Your plans end at the end of the current month. Any credit you have with an organiser is lost.

If you are the only person in charge of an organisation, you need to close it first.

Your past bookings and reviews are kept without your name, and payment records are kept for the legal period.